Privacy Policy
Last Updated: 15 March 2025
Your Rights First (YoRF) Community Services (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.
1. Information We Collect
We may collect and process the following types of personal information:
Personal Details: Name, address, phone number, email, and other contact details.
Health Information: Relevant medical or disability-related information required for providing services.
Financial Information: Billing details and payment information for transactions.
Technical Data: IP address, browser type, device information, and usage patterns on our website.
Communications: Any correspondence you send to us, including inquiries and feedback.
2. How We Use Your Information
We use your personal information for the following purposes:
To provide NDIS-related services and support.
To process payments and manage billing.
To communicate with you regarding our services, updates, and important notices.
To comply with legal obligations and ensure regulatory compliance.
To improve our website, services, and user experience.
For internal record-keeping and service evaluations.
3. Sharing of Information
We do not sell or trade your personal information. However, we may share your information in the following circumstances:
With Service Providers: We may share data with trusted third-party providers who assist in delivering our services (e.g., IT support, payment processing, or professional advisors).
Legal Compliance: If required by law, we may disclose information to regulatory authorities, law enforcement, or other legal entities.
With Your Consent: We will obtain your explicit consent before sharing sensitive information beyond the above-mentioned circumstances.
4. Data Security
We take appropriate measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our security practices include:
Secure storage of personal information.
Access controls and encryption where applicable.
Regular security audits and compliance checks.
However, no online transmission of data can be guaranteed to be 100% secure. You acknowledge that you share your personal information at your own risk.
5. Your Rights & Choices
You have the right to:
Access, update, or correct your personal information.
Request the deletion of your personal data, subject to legal and contractual obligations.
Withdraw consent for data processing where applicable.
Lodge a complaint with a regulatory authority if you believe your data is being misused.
To exercise these rights, contact us.
6. Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance user experience. These help us analyze website traffic and improve functionality. You can modify your browser settings to reject cookies if you prefer.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies separately.
8. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. Continued use of our services after updates constitutes acceptance of the revised policy.
9. Contact Us
If you have any questions about this Privacy Policy, or if you would like to request access to your personal data, you can contact us.
This Privacy Policy is designed to ensure transparency and compliance with applicable privacy laws and regulations, including the Australian Privacy Act and NDIS guidelines.
